Our refund and returns policy lasts 15 days upon receipt. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If packaging or product is found damaged upon receipt, you must take a photo of the damage and email it to us to approve the return.
Personalized or customized products are not returnable unless damaged upon receipt. Before shipping a customized product, we send a photo of it to the customer for approval, once approved by the customer it is packeged carefully and shipped.
Additional non-returnable items: Downloadable design products
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned (post-marked) more than 15 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at lee@laseretchingetcetera.com.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
Laser Etching Etcetera, LLC 1407 Cemetery Rd. Fowlerville, MI 48836.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to:
Shipping Returns
To return your product, you should mail your product to: {physical address}.
Laser Etching Etcetera, LLC 1407 Cemetery Rd. Fowlerville, MI 48836.
You will be responsible for paying return shipping costs for your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at lee@laseretchingetcetera.com for questions related to refunds and returns.